Payment Policy
Order Acceptance and Limits
We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order.
These limitations may apply to orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event of any changes or cancellations to an order, we may attempt to notify you by contacting you via email and/or the billing address/phone number provided at the time of order placement. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
Providing Accurate Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.
For more detailed information, please review our Return Policy.
Payment Methods
We accept payment by credit card, PayPal, and other electronic payment systems.
We accept checks and other payment methods only if they are available in your country. We also offer cash on delivery (COD) service in certain countries. If COD is available in your country, you will be informed of this option during the checkout process.
The final price, including all taxes and product fees, is displayed on the checkout page where you can complete your purchase. Please note that the price shown on the checkout page does not include any import fees or duties that may be imposed by your local customs authorities.
Pricing and Charges
Product prices displayed on the website are subject to change. We may occasionally offer discounts or reduce prices.
We reserve the right to modify or discontinue the sale of any products at any time. We shall not be liable to you or any third party for any changes, including price adjustments, suspension, or discontinuation of any product.
All prices listed on the website include international shipping and taxes. However, please note that consumers from different countries may see slightly different product prices, as the prices may be affected by Value Added Tax (VAT), which may or may not be applied in each specific case. Depending on the shipping address, some customers may also be required to pay import charges.
Taxes and Import Duties
Please note that, as stated in our Terms of Use, your shipment may be subject to import and customs duties. However, you will never be charged double taxes - we will not ask you to pay VAT or import charges if the product you requested is shipped directly from China.
We will never apply any conversion rates or fees based on the payment method you choose. However, some banks may apply conversion rates for outgoing payments and international transfers. Therefore, we are not responsible for any bank charges or conversion fees that your bank may apply to any payment made on our platform.
If you notice any discrepancies between the product prices on our website or your purchase receipt and your bank account statement, please contact your bank for a detailed explanation of any additional charges.
Currency Conversion and Bank Fees
We do not apply any conversion factors or fees based on the payment method you select. However, please be aware that some banks may apply conversion rates for international transactions or outgoing payments. Therefore, SolePal is not responsible for any additional bank fees or conversion rates charged by your financial institution.
If you observe any differences between the product prices listed on our website or your purchase receipt and the charges on your bank statement, please reach out to your bank for clarification regarding any extra charges.
Final Price Transparency
The final price you pay at checkout includes all applicable taxes and fees related to the products. However, please be aware that prices may vary slightly based on VAT and local regulations depending on your shipping address. In some cases, import fees may apply, and you will be informed of these charges during the checkout process if applicable.
We strive to ensure that the prices displayed on our website are accurate and transparent, and we make every effort to provide clear information regarding any additional costs.